To produce a good and meaningful service you need knowledge. Lot’s of it. And you need the ability to integrate.
In my work I often meet people complaining they didn’t know that a certain type of information was available within the organisation,
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This entry is a follow-up of this article in which I apply Kotter to my own change. An entry on what I did wrong can be found here.
Step 1: Acting with urgency
Unlike the majority of change processes,
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