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Avoid eternal discussions and get the vision right

On 25 januari 2011, in participation, visioning, by Ruben van der Laan
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M. was holding a passionate plea. He vigorously drew a circle on a flip chart and pointed at to the top: ‘we’re here now. At the same spot as a few years ago. Then we went down to the bottom of the circle in which we all had to be “one”. It cost us a [...]

Coordinate less!

On 9 december 2010, in change, methods, by Ruben van der Laan
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To produce a good and meaningful service you need knowledge. Lot’s of it. And you need the ability to integrate. In my work I often meet people complaining they didn’t know that a certain type of information was available within the organisation, that someone was working on a project that they should have known of [...]