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Letting the new emerge

On 9 juni 2011, in change, innovation, transformational, by Ruben van der Laan
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On the card John wrote the word ‘listening’. He was proud of it. ‘I learned the importance of listening today. It’s makes for better teamwork. So that’s what I’ll do starting tomorrow back at the office’. As usual I was closing the meeting by asking participants to write down that single action they would do [...]

The flipside of empowerment

On 29 december 2010, in change, methods, by Ruben van der Laan
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Most of the interventions I design and lead are about gathering people in a meeting room for a specific purpose. When participants enter the room they all have their ideas and expectations about the meeting to come. And I often encounter cynicism. Many of them have had their share of ‘strategic meetings’ and the feeling [...]